Refund policy
At SOVO Hair, we are committed to providing high-quality human hair products and reliable customer service.
Because human hair extensions are hygiene-sensitive products, our return policy depends on product condition and order type.
Ready-to-Ship Products
Customers may request a return within 7 days after receiving the order.
- To be eligible for a return:
- The product must be unused.
- The original packaging must remain intact.
- The hair must not have been washed, dyed, cut, installed, or altered.
- Products showing signs of use cannot be returned due to hygiene reasons.
Customized Products
Customized products are made according to customer specifications, including:
- Custom colors
- Custom lengths
- Custom weights
- Private label products
Because these products are produced specifically for customers, customized orders are generally not eligible for return unless there is a verified manufacturing defect.
Quality Issues
If you receive a product with a confirmed manufacturing issue, please contact us within 7 days after delivery.
Please provide:
- Order number
- Product photos
- Description of the issue
Our team will review the case and provide a suitable solution.
Solutions may include:
- Replacement
- Partial refund
- Other agreed solutions
Refund Processing
Approved refunds will be processed through the original payment method.
Processing time depends on the payment provider.
Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team.